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Booking Terms

Terms & Conditions

The client expressly declares and confirms that the information that he/she entered at the time of making the reservation (name of hotel, number of rooms, check-in date, check-out date, number of people, age of children, etc.) is correct. This information will be included in the voucher that will be generated during the reservation process and, therefore, the client must check the reservation carefully before proceeding to its confirmation.

As a general rule, the price of the reservation includes either the room only, the room with half board or full board, or the room with all-inclusive as regards board and drinks (as the "all inclusive" service is explained on the website of each of our hotels that offers this service). As a result of this, the availability and price of special requests (extra bed, cots, disabled rooms, etc.) that cannot be included in the calculation of the on-line reservation price will remain pending confirmation from the hotel.

Payment Policies

- Standard rate: In order to secure a booking, we require a credit card, although we just would charge the first night, in case of cancelling the booking two days before the expected arrival or in case of no show.
- Non-refundable rate: This rate requires a 100% non-refundable prepayment, charged when booking, which won’t be reimbursed in case of cancellation or no show.

Other Policies

- Thomas Cook Hotels and Resorts may cancel the reservation as a result of causes of force majeure.
- The price of the reservation includes VAT, unless expressly indicated to the contrary. Any other tax, duty or charge that could be accrued as a result of the accommodation will be paid separately at the hotel establishment.

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